Employee-Free Coffee Shop Trusts Customers to Pay for Their Order

‘The Vault’ in Valley City, North Dakota, serves coffee, tea and pastries, just like any other coffee shop. But here’s the difference: there’s no one there to do the serving! The owners have complete faith in the honesty of the people who walk through their doors, so they haven’t hired any employees.

“The Vault is self-serve,” declares the official website. “Everything is priced by hand, there are no price scanners. Just keep a track of your purchases and pay before you leave the counter area. There is a credit card reader and a deposit slot for checks and cash.” Customers simply walk in, make their own coffee, pay for it, and hang out for as long as they like.

It sure is a big gamble, but owners David Brekke and his wife Kimberly don’t seem to be too worried. When they opened the shop last October, it made complete sense to have people serve themselves and rely on the honor system. They have yet to break even, but that’s not because people are stealing.

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